3 Reasons Why Professionalism Is Essential In The Workplace
In many organisations, the professional conduct of employees is often not considered a priority. Professionalism includes the behaviour and physical presentation of staff, and is evident in the way they conduct themselves. It is apparent in areas such as verbal communication and how well employees adhere to company policies. Professionalism exists within the workplace, as well as with external stakeholders such as customers and clients. While sometimes overlooked, the professional behaviour of all staff is necessary for the long-term success of a business – regardless of its size. If you’re wondering why, read the below three reasons to understand its overall impact.
1. Respect is increased
When professionalism is valued within an organisational culture, the majority of employees will behave in a similar manner. A professional environment establishes respect for not only authoritative figures, but also clients and fellow colleagues. It also helps to limit inappropriate personal conversations, or those which could be considered disrespectful. The level of respect for a customer or business partnership is also evident when an employee continually behaves professionally, despite inappropriate comments from the other party.
2. Business reputation will flourish
A company known for its positive reputation and professionalism is one which will stand the test of time. When it comes to choosing one provider over another for a particular service, the one with most positive feedback is likely to be selected. Employee interactions and relationships with key stakeholders are one of the most important contributors to this positive brand association.
3. Conflict is minimised
In a professional business environment, employees will be less likely to resort to conflict to solve an issue. Professionalism fosters a respectful culture, which should see conflicts be handled in the correct way. Professional employees tend to understand boundaries more clearly, and solve any minor issues in an efficient and respectful approach. Professional behaviour also helps staff avoid offending clients when they have a different perspective, as well as offending those from different cultures or backgrounds.
What do you think?
Is professionalism something that your workplace values? In my experience, the professional conduct of both managers and colleagues can significantly impact the overall morale within the workplace. I’d love to learn of your experiences though, so please comment below and share your views.
This article was written by Laura Hutton on behalf of the Australian Institute of Business. All opinions are that of the writer and do not necessarily reflect the opinion of AIB.